CARNIVAL - GUEST SERVICES COORDINATOR

ISMIRA Agency actively recruiting for position Guest Services Coordinator for Carnival Cruise Line!

The Guest Services Coordinator is responsible for providing a high level of customer service while answering guest queries by phone or as a lobby host and to provide administrative support to the Guest Services Manager (GSM) and Hotel Director.

Conditions:

• free food and accommodation on board
• First joining ticket is provided by company
• medical insurance provided during the work contract
• contract 6-8 months, followed by 2 months vacation
• Activities for crew
  
• Opportunity to save money and travel while working
• Meet new friends from all over the world
  
• No safety certificates needed
• Great chance to show yourself and build a career

Duties and responsibilities:

- Coordinate and attend meetings with Hotel Director and prepare meeting minutes

- Coordinate and attend the SAIL sessions of the HD and GSM

- Provide SAIL support to the Hotel management

- Prepare and maintain HESS-MS forms, and Department Head evaluation forms and files for HD

- Assist the Guest Services operation with administrative side duties and work scheduled hours covering phone duty and assist as Lobby Host

- Have basic knowledge of the Customer Relations Management Systems to be able to document any guest issues and be able to provide the Guests with updates

- Maintain and upkeep the S&S Kiosks

- Coordinate the orders and requisitions for the Guest Service office supplies

- Handle administrative duties:

- Keep track of TGEM rankings, ratings and comments for HD and GSM

- Keep the ship’s phone list updated

- Prepare all VIP letters, invitations, and any other letters requested by the HD and GSM

- etc.

Requirements:

• Minimum 1 years experience in Customer Service preferably within the Hospitality industry.
• Excellent administration and computer skills
• Fluency in English and excellent telephone manner.
• Always conduct oneself in a professional and courteous manner and lead the team by example
• Display a friendly, engaging and positive attitude towards Guests and Team Members, and always demonstrate commitment to the Carnival Values
• Use a positive and clear speaking voice and ensure proper telephone etiquette
• Good level of English language
• Additional language knowledge (Spanish, Italian, French, German, Japanese or Mandarin) is PREFFERED
• Age: min. 21 years old
• Strong work ethic, uncompromising integrity, as well as a high level of respect for all individuals.
  
• Attention to detail, excellent organizational and interpersonal skills.
• Strong analytical and communication skills.⠀
• Covid-19 vaccination is not mandatory, but you have to be ready to be vaccinated onboard against Covid-19 and Influenza.

NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇲🇩 🇰🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇺🇦 🇷🇺 🇧🇾

Last updated: March 22, 2024

You can submit your Resume here pushing APPLY TO POSITION button

If you are not sure what position to apply for, you may instead submit general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions