ISMIRA Agency actively recruiting for position RECEPTIONIST for TUI Cruises!
TUI River Cruises designed as boutique 'floating hotels' with a maximum of 155-190 guests, offering an intimate and relaxed atmosphere with a focus on immersive destination experiences. TUI Aria - adult only, modern & beautiful river ship, the largest in European fleet.
The Receptionist is responsible for the efficient operation of the Reception Desk, ensuring that passengers are
treated in a polite and friendly manner and that their questions and concerns are handled correctly.
Conditions:
- One of the most reputable brands in European river cruising
- Seasonal work from spring to fall (8-10 months)
- Days off & paid vacation during contract
- Free food and shared accommodation on board
- Competitive salary package
- Medical insurance provided during contract
- Beautiful European routes (you work and travel at the same time)
- Modern, well-maintained river long ships
- Multinational team and positive working environment
Duties and Responsibilities:
- Deliver professional, courteous, and consistent service aligned with company standards and procedures.
- Perform guest check-ins and check-outs efficiently.
- Handle guest complaints and special requests professionally, escalating to supervisors when necessary.
- Communicate relevant information effectively within the team and across departments.
- Maintain full display of all items in the onboard shop according to company standards.
- Verify all people onboard (guests and crew) during departures and prevent unauthorized access.
- Assist the 1st Receptionist with preparations for upcoming cruises and closing procedures for current
cruises. - Process guest accounts, perform daily closings, and enter guest and crew information during
embarkation. - Count and reconcile cash at each shift change.
- Ensure proper handling and maintenance of all equipment, devices, and machinery.
- Maintain and update the safety book according to instructions.
Requirements:
- Age 18+ from EU and also all nationalities we work with
- Senior Receptionist experience or even better Front Desk Supervisor + Purser + Finance
- Ship experience preferred
- No visible tattoos that can not be covered by uniform.
- For non-EU candidates, a German Visa D will be required.
- Safety certificates and US Visa are NOT needed.
- Advanced level of English - spoken and written. No additional languages needed.
- Experience in bookkeeping, accounting, ordering, and inventory control.
- Able to remain calm and effective under pressure.
- Comfortable working in multicultural environments.
- Highly organized, disciplined, and dependable.
- Strong problem-solving and complaint management skills.
- Very good computer knowledge, especially in MS office.
Nationalities that we process: EU and non-EU from π·πΊ π§πΎ πΊπ¦ π²π© π°πΏ π°π¬ πΊπΏ π¦π² π¦πΏ πΉπ― πΉπ² π¬πͺ
Last updated: December 29, 2025
You can submit your Resume here by pushing APPLY TO POSITION button below
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions