ACTIVE ONLINE INTERVIEW

POSITION DESCRIPTION:

The Guest Services Officer will be responsible for ‘Delivering the Wow’ while demonstrating exemplary problem resolution skills to our guests at all times. Actively listens and extends assistance in order to resolve all guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.

The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication and organizational skills and effective decision-making abilities. Maintaining a high level of professional appearance and demeanor at all times. Enhances department and company reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

BENEFITS:

  • Free food & accomodation (2 people per cabin)
  • Perfect chance to travel the world
  • Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
  • Enjoy activities for crew (gym, social activities, crew events, etc)
  • Earn recognition and career advancement opportunities

REQUIREMENTS:

  • Minimum one-year experience in a customer contact position within the hotel field or related industry.
  • Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
  • Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
  • Ability to communicate tactfully with guests, department heads and shipboard
  • Employees to resolve problems and negotiate resolutions.
  • Ability to operate basic office equipment, including telephones, computers and copy machines.
  • Good ENGLISH skills
  • Second language is required

Last updated: May 4, 2021

In case you are not sure what position to apply, you can always upload your CV to general application here: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions