ISMIRA Agency actively recruiting for position 1ST RECEPTIONIST for TUI Cruises!
TUI River Cruises designed as boutique 'floating hotels' with a maximum of 155-190 guests, offering an intimate and relaxed atmosphere with a focus on immersive destination experiences. TUI Aria - adult only, modern & beautiful river ship, the largest in European fleet.
1st Receptionist supervises the reception area, manages guest services, and performs financial & administrative duties like check-ins/check-outs, managing accounts, opening and closing each cruise together with Hotel Manager.
Conditions:
- One of the most reputable brands in European river cruising
- Seasonal work from spring to fall (8-10 months)
- Days off & paid vacation during contract
- Free food and shared accommodation on board
- Competitive salary package
- Medical insurance provided during contract
- Beautiful European routes (you work and travel at the same time)
- Modern, well-maintained river long ships
- Multinational team and positive working environment
Duties and Responsibilities:
- Manage daily front office operations efficiently, ensuring smooth guest service and team performance.
- Conduct staff trainings, coordinate schedules, and supervise front desk personnel.
- Assist the Hotel Manager when required.
- Prepare and submit port reports for arrivals and departures.
- Oversee the onboard boutique, ensuring proper management and standards.
- Monitor and control daily account closings handled by the night auditor.
- Support cruise preparations and cruise closings, including invoice checks, credit card settlements.
- Prepare staff duty schedules in compliance with legal requirements.
- Ensure the front office team is familiar with all docking locations and shore excursions.
- Conduct monthly inventories and manage stock control.
- Handle guest complaints professionally.
- Distribute relevant information within the team and to other departments.
- Manage onboarding and documentation for new crew members.
- Evaluate front desk staff performance with the assistance of the Hotel Manager.
- Prevent unauthorized access to the vessel.
- Maintain and update AGE control panels and the safety book.
- Update safety roles and in-port manning lists.
Requirements:
- Age 18+ from EU and also all nationalities we work with
- Senior Receptionist experience or even better Front Desk Supervisor + Purser + Finance
- Ship experience preferred
- No visible tattoos that can not be covered by uniform.
- For non-EU candidates, a German Visa D will be required.
- Safety certificates and US Visa are NOT needed.
- Advanced level of English - spoken and written. No additional languages needed.
- Experience in bookkeeping, accounting, ordering, and inventory control.
- Able to remain calm and effective under pressure.
- Comfortable working in multicultural environments.
- Highly organized, disciplined, and dependable.
- Strong problem-solving and complaint management skills.
- Very good computer knowledge, especially in MS office.
Nationalities that we process: EU and non-EU from π·πΊ π§πΎ πΊπ¦ π²π© π°πΏ π°π¬ πΊπΏ π¦π² π¦πΏ πΉπ― πΉπ² π¬πͺ
Last updated: December 29, 2025
You can submit your Resume here by pushing APPLY TO POSITION button below
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions