ISMIRA Agency is hiring GUEST RELATIONS MANAGER for ASTORIA GRANDE cruise ships!
ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece.
POSITION SUMMARY:
The Guest Relations Manager assists the Front Office Manager in ensuring our guests have only the best experiences while they stay on board, taking their time with us from ordinary to extraordinary! You’ll also develop strategies to keep guest satisfaction high and train other reception staff members on best practices. Making sure all guest needs and requests are processed in timely manner to a positive guest satisfaction having in mind company policies and regulations and with minimal cost impact.
WHAT COMPANY OFFERS:
- Opportunity to travel to the ports of Turkey, Egypt and Greece
- Free meals and accommodation
- The ticket is at the expense of the employer
- The contract is 6-7 months
- The salary is paid in dollars. A bonus system for rewarding employees, as well as tips
- No visa required
REQUIREMENTS:
- Age 18+
- Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan.
- Fluency in Russian is mandatory
- Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions)
- A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required.
- Degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent, preferred.
- Five or more year progressive management experience in an upscale hotel or cruise ship of which two years as Guest Relations Manager
- Strong communication, problem solving, decision making, and interpersonal skills.
- Strong management skills in a multicultural and dynamic environment.
- Superior customer service, team building and conflict resolution skills.
- Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
- Ability to utilize and administer the company’s disciplinary action process through coaching and counseling to improve performance.
- Proficiency with Microsoft Office, Lotus Note, IISII, Fidelio Cruise and/or Linux computer software.
- Ability to work well under pressure and in a constantly challenging environment.
RESPONSIBILITIES:
- In accordance with the company’s rules and regulations, he/she conducts in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and when in crew areas.
- Plans, organizes, supports, controls, and evaluates the operation of the Guest Relation Services together with the Front Office Manager. Accomplishes the targets set forth by the company through the management of subordinates.
- Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services amenities within company’s standards.
- Establishes and maintains effective internal communications including regular departmental meetings to ensure optimum scheduling, teamwork and productivity.
- Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments. Keeps the Shipboard Management informed of all activities and pending issues that require cooperation or immediate attention such as equipment/system maintenance, etc.
- Assist the Front Office Manager in maintaining and updating the Administration Manual
- Serve as a point of contact for guests, answering any questions and helping with any needs they might have
- Anticipate the needs and accommodations of all guests
- Tailor recommendations to guests based on occasions, wants, and needs
- Resolve all guest complaints in a timely and courteous manner
- Work alongside other departments, such as housekeeping and room service, to provide a top-notch experience for guests
- Promote other departments’ amenities and offerings
- Train front office team members on hospitality best practices
- Together with FOM assign tasks to front office team members based on daily schedules
- Provide reports to senior management on a regular basis
- Responsible to answer and to provide information to passengers when needed.
The number of spots is limited!
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Last update: 14 декабря 2024