ACTIVE ONLINE INTERVIEW
POSITION DESCRIPTION:
Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function.
Responsible for overseeing his/her assigned areas Public areas day/night, Crew area and Pool area.
BENEFITS:
- Free food & accommodation (as it's stripe position, you get a single cabin)
- Perfect chance to travel the world
- Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
- Enjoy activities for crew (gym, social activities, crew events, etc)
- Earn recognition and career advancement opportunities
RESPONSIBILITIES
- Directs, coaches, supports, supervises and evaluates (in conjunction with the Housekeeping Director) the performance of all direct reports.
- Manages the assignment of duties, responsibilities and workstations to his/her staff
- Develop, observes and evaluates staff and work procedures to ensure quality standards and service are met.
- Presents overtime needs to Housekeeping Director for final approval.
- Collaborates with the Housekeeping Director, to review the requirements of the day’s schedules, guest requirements, guest comments and other related details.
- Perform daily meetings with staff to review changes and/or revisions to programming based on itinerary, weather conditions, demographics, etc.
- Responds to guest concerns in a considerate, professional and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction.
- Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operations, in order to assist guests and crewmembers with inquiries.
- Responsible to conduct ten stateroom inspections daily and one stateroom in each section during embarkation day to ensure that company standards are followed and maintained continuously.
REQUIREMENTS:
- Good level of English
- One to two years housekeeping supervisory experience in an upscale hotel, resort or cruise line (shipboard experience preferred).
- Minimum one to two years previous cleaning experience, preferably in an upscale hotel, resort or cruise line (shipboard experience preferred)
- Knowledge of proper cleaning techniques, requirements and use of equipment.
- Knowledge of proper chemical handling.
Last updated: April 20, 2026
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If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions