Royal Caribbean - Crew Relations Specialist

ISMIRA Agency actively recruiting for position Crew Relation Specialist for Royal Caribbean Group!

Crew Relation Specialist - is responsible for providing administrative support to the HR division for crew related issues. Manages the berthing and par level processes for all crew members and provides reports for each voyage. Coordinates the crew emergency plan numbers. Assists the Crew Administrator with Crew Immigration/Customs with specific duties during the sign-on & sign-off process. This includes assigning name badges and cabin keys at sign-on and collecting these at sign-off. Responsibilities include coordinating repatriation for all crew by providing re-employment letters. Processes all employee cruise requests with shoreside. Organizes crew activities/events and manages crew welfare. Performs HR administrative duties as directed by the HR Manager.

BENEFITS:

• Travel around the World
• Experience working with more than 72 nationalities
• Permanent job with contract 6-8 months onboard followed by 60 days of vacation
• Save Money as you do not pay for food and accommodation on board
• Competitive salary (find out when apply)
• Visa fee will be reimbursed on board
• Professional growth
• Medical insurance provided during contract
• Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces

RESPONSABILITIES

• This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
• Provides information and services to shipboard employees with regards to orientating, assigning and retrieving berthing, equipment, and written literature. Issues cabins and bulk assignments to all Officers, Staff and Crew. Records all cabin and crew changes and prepares berthing report for each voyage. Assigns crew emergency numbers, name badges and cabin keys. Collects all items when shipboard employees sign-off.
• Assists with the crew sign-on and sign-off process, as directed by the Crew Admin. Manager, reviewing immigration documentation such as passports, visas, Alien Resident Cards (ARC), Letters of Re-Employment, etc. to determine validity of documents. Refers unusual documentation to the Crew Admin. Manager and HR Manager.
• Ensure accuracy of employee records
• Conducts/coordinates weekly cabin inspections and reports discrepancies.
• With the full support of the HR team, helps organize and delivers activities for the crew that foster good shipboard employee morale. Assists in managing the Crew Welfare Fund.

REQUIREMENTS:

• Minimum 1 year prior administrative experience within a hospitality industry
• Working knowledge of onboard computer systems, internet access, and the ability to navigate within variety software packages such as MS Office
• Fluent in conversational & written English, hospitable with a positive attitude
• Minimum 21 years old
• Minimum 1 year prior administrative experience within a hospitality industry
• Completion of high school or basic education equivalency preferred.
• Working knowledge of onboard computer systems, internet access, and the ability to navigate within variety software packages such as MS Office
• Ability to work positively and cooperatively in a diverse team environment and to interact with a wide variety of ethnic diversity.
• Excellent interpersonal and people skills

NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺

For 🇲🇩 🇦🇲 🇬🇪 🇦🇿 🇧🇾 🇷🇺 additional security / background check may be required


Last updated: March 15, 2024

You can submit your Resume here by pushing APPLY TO POSITION button below OR if it does not work you may forward CV to APPLY@ ISMIRA.LT(without gaps)

If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions