ISMIRA RECRUITMENT AGENCY

ISMIRA AGENCY is actively recruiting for position Learning & Development Manager onboard OCEANIA and REGENT Cruises

The Learning & Development Manager is responsible to facilitate service training for all ICS / SSSL departments onboard the vessel within the Oceania Cruises and Regent Seven Seas brands, coordinate new hire familiarization, perform administrative tasks related to learning and development and display a role model and professional behavior as ICS / SSSL ambassador. While the Learning & Development Manager focuses on the ICS / SSSL departments, he / she works in cooperation with the on board HR Manager for the benefit of the operation.

BENEFITS:

  • Free food & accommodation
  • Perfect chance to travel the world
  • Prestigious job on board premium class cruise company
  • Medical insurance, visa refunded on board
  • Earn recognition and career advancement opportunities

    RESPONSIBILITIES:

    • Demonstrate passion and knowledge in all international service standards for food & beverage and housekeeping
    • Prepare and facilitate professional service training for all ICS / SSSL departments
    • Conduct customer service training job
    • Facilitate basic supervisor and management training
    • Coordinate and support new hire familiarization
    • Welcome back all returning crew, with information regarding departmental changes while crew were on vacation related to ICS / SSSL procedures.
    • Support Cross Training program
    • Administrate Learning Management System (LMS) for ICS / SSSL departments
    • Prepare training schedule for all ICS / SSSL departments for service and on the job trainings
    • Schedule mandatory departmental training as per Safety Management System (SMS)
    • Prepare attendance list for each training and track training attendance in LMS
    • Filter and communicate monthly report of training topics and attendance for all ICS / SSSL departments
    • Support Head of Departments with training needs analysis for their staff
    • Create individual training plans for new hires and crew members requiring development
    • Create and prepare hand-outs for training courses
    • Assist management to formulate Key Result Areas (KRA)
    • Assist managers with their Linkedin Learning membership and filter user reports on monthly basis (TBC)
    • Assist Corporate HR Manager in creating new training programs and material (classroom and computer based training)
    • Contribute in updating the Training & Development Manual in Apollo Solutions

    REQUIREMENTS: β €

    • 3 years of experience as professional Trainer in the fields of luxury hotels and cruise line
    • Previous ship experience on the same position is mandatory
    • Great knowledge about F&B, Housekeeping and general service procedures
    • Familiar with basic shipboard operation
    • Fluent in written and spoken English
    • Ability to communicate effectively with senior management
    • Confident talking in front of an audience that include HODs and senior manager
    • Good administrative skills, organized with great time management
    • Experienced in coaching middle managers
    • Adherence to specific scheduled working hours, yet being flexible to operational requirements
    • Ability to interact professional in an international team
    • Minimum age is 21 years old.
    • No visible tattoo

    NOTE: Nationalities that we can process: πŸ‡±πŸ‡Ή πŸ‡±πŸ‡» πŸ‡ͺπŸ‡ͺ πŸ‡΅πŸ‡± πŸ‡·πŸ‡Ί πŸ‡§πŸ‡Ύ πŸ‡ΊπŸ‡¦ πŸ‡²πŸ‡© πŸ‡°πŸ‡Ώ πŸ‡°πŸ‡¬ πŸ‡ΊπŸ‡Ώ πŸ‡¦πŸ‡² πŸ‡¬πŸ‡ͺ πŸ‡¦πŸ‡Ώ πŸ‡ΉπŸ‡― πŸ‡ΉπŸ‡²

    You can submit your Resume here by pushing APPLY TO POSITION button below

    If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

    https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

    Last updated: July 24, 2024

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