ISMIRA Agency actively recruiting for position SHORE EXCURSIONS MANAGER for VIKING OCEAN CRUISES!
The Shore Excursion Manager manages & controls the presentation, promotion, supervision and arrangement of all shore excursions offered in the various ports of call and onboard Viking Oceans’ Ships.
Why is it so cool to become a Viking?
- Paid flights to and from the ship
- Legal employment based on 10-hour work day
- Fixed return dates at the end of your contract
- Free shipwide Wi-Fi
- Free accommodation
- Opportunities for growth and advancement in your career
YOUR RESPONSIBILITIES
- Liaise with local tour operators to confirm reservations, buses, guides etc.; manage & control shuttle bus operations, when applicable.
- Ensure the smooth dispatch and operation of all shore excursions; coordinate all shore excursions including the audio equipment required for each excursion.
- Ensure that local guides are briefed and instructed accordingly, prior to each shore excursion and ship escort; Host and dine with guests, when necessary.
- Supervise the sales of tours; take proactive action to promote and sell shore excursions.
- Monitor the quality and service of all shore excursion operations, ensuring that all service delivery is in line with Viking’s STAR Service Standards.
- Present Port Talks with the Cruise Director about each port of call, in the Star Theater.
- Liaise and communicate closely with the Guest Services Manager, with regards to the daily scheduling of the Explorers Team, and provide ongoing support to ensure a smooth operation.
- Demonstrate the ability to handle difficult guests and/or situations with grace, professionalism and rational thinking and the ability to present adequate solutions.
- Organize guest and crew disembarkation in conjunction with all relevant parties to ensure proper execution.
- Provide the highest level of comfort and service to guests, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to guest flow.
- Provide the necessary guidance/training and information to the Shore Excursions Team and Explorer’ team, in accordance with company standards and operational needs.
- Provide competent leadership to all direct reports. Responsibilities include, but are not limited to: Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.
- Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
- Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards; ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
- Have in-depth knowledge and ensure your team are knowledgeable about company products, cruise destinations & procedures, and provide the necessary training to improve your team’s shore excursions and port knowledge, when needed.
YOUR PROFILE
- A required minimum of 3 years’ experience as a Tour Office / Shore Excursions Manager
- Shipboard experience is required.
- Minimum 21 years old
- Must be confident with at least two different global itineraries.
- Fluent in English - must be able to attend any kind of query in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
- Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player.
- Strong accounting and administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.
- Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills and coaching abilities.
- Must confidentially handle all communications, including written, email, and phone.
- Vaccination against Covid-19 with WHO approved vaccines.
- No visible tattoo
NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲
Last updated: December 19, 2023
You can submit your Resume here by pushing APPLY TO POSITION button below
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions