ISMIRA Agency actively recruiting for position IT SUPPORT SPECIALISTfor CELEBRITY CRUISES!
POSITION DESCRIPTION: The position of IT Support Specialist assists in the IT operations onboard the vessel supporting all Hotel related computer equipment, with a particular focus on, but not limited to, technology and equipment in Guest Staterooms.
BENEFITS:
Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
Earn recognition and career advancement opportunities
Travel around the World
Experience working with more than 72 nationalities
Permanent job with contract 6-8 months onboard followed by 60 days of vacation
Save Money as you do not pay for food and accommodation on board
Competitive salary (find out when apply)
Visa fee will be reimbursed on board
Medical insurance provided during contract
RESPONSABILITIES:
Assembles and configures basic network components.
Performs basic troubleshooting to isolate and diagnose common problems, including but not
limited to in-stateroom equipment for In-Stateroom Entertainment (ISE, including Interactive
TV) and telephone problems (IT-Managed PBX).
Image in-stateroom equipment for ISE/ITV.
Ensures proper installation and provides first-level support for all IT-supported PC’s and
peripherals including ShipNet workstations, Internet café workstations (Mac or PC), and devices
supporting ISE/ITV and Digital Signage.
Installs, set up and/or replace telephones. (On ships with an IT-Managed PBX)
Set up, monitor, and break down embarkation check-in equipment and operations, where allowed
by government agencies.
Responsible for logging all time and work as well as reviewing incident tickets in the onboard
incident management system and monitor respective technician’s queue.
Provides after-hours support for any IT-related issue.
REQUIREMENTS:
Minimum of six months experience in a technical user-assistance role such as a helpdesk.
CompTIA’s A+ and/or N+ Certification preferred.
Working knowledge of computer hardware and software, with a focus on operating systems (Windows, Mac OS, and Linux) and business application suites.
Ability to conduct basic network troubleshooting (in particular; LAN’s), including knowledge of standard network cabling.
Associate’s Degree in Computer Science or related field from an accredited university or the international equivalent, or equivalent related experience.
Excellent English language level
Minimum 21 years old
NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 15, 2024
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